Dura-Lift Hardware Warranty Policy

 

 

Dura-Lift Hardware Limited Warranty Policy Manufacturer: Dura-Lift Hardware (a division of Norstar International LLC)

 

Section 1: Torsion and Extension Spring Warranty

Coverage Dura-Lift warrants Torsion and Extension springs against defects in materials and workmanship under normal residential use and proper installation. A "cycle" is defined as one full opening and one full closing of the garage door. Coverage is as follows:

Product Type	Warranty Term
Standard-Cycle Oil Tempered	10,000 Cycles
High-Cycle Oil Tempered	25,000 Cycles
Max-Life Powder-Coated	40,000 Cycles (Includes Anti-Corrosion Finish)
Extension Springs	1 Year from Date of Purchase

 

Section 2: Standard Hardware Warranty

 

Residential Installations Warranted against manufacturing defects for 3 years or the rated cycle life (whichever occurs first):

• Hardware: Hinges, Brackets, Bearing Plates, Cable Drums, Cables.
• Rollers: * Nylon: 10,000 Cycles | 13-Ball: 25,000 Cycles
• 6200Z: 75,000 Cycles | 6200ZZ: 175,000 Cycles

 

Commercial & Powder-Coated Hardware

• Commercial Use: All hardware installed in commercial, industrial, or multi-family applications carries a 1-year limited warranty.
• Powder-Coated Finish: Warranted for 3 years (residential) / 1 year (commercial) specifically against structural failure due to corrosion. Cosmetic fading or surface scratches are excluded.

 

Section 3: Conditions and Exclusions

 

Conditions of Coverage:

• Original Purchaser: This warranty is non-transferable and applies only to the original retail purchaser.
• Installation: Products must be installed according to DASMA and Dura-Lift guidelines. Improperly balanced doors or incorrect spring tensioning voids this warranty.
• Maintenance: Proof of routine maintenance (lubrication/inspection) may be required for claims.

Exclusions:

• Labor: Dura-Lift is not responsible for labor costs, including removal, service calls, or re-installation.
• Wear & Tear: Normal wear (e.g., cable fraying, bearing noise) or cosmetic oxidation.
• Incidental Damages: Dura-Lift is not liable for indirect, incidental, or consequential damages (e.g., damage to vehicles or property).

 

Section 4: Warranty Claims Process

 

1. Notification: Report defects within 30 days of discovery at www.duralifthardware.com/support.
2. Documentation: You must provide the original receipt and photos of the installed product/defect.
3. Evaluation: Dura-Lift reserves the right to inspect the part. If requested, the part must be returned to Dura-Lift (shipping reimbursed only upon approved claim).
4. Remedy: Dura-Lift will, at its option, repair or replace the defective part. Replacement does not extend the original warranty period.

 

Terms and Conditions of Sale and Use

Last Updated: January 2026

 

1. Acceptance of Terms

By purchasing, installing, or using Dura-Lift Hardware products (“Products”), the purchaser and/or end-user (“User”) agrees to be bound by these Terms and Conditions. These terms supersede any prior oral or written agreements.

 

2. Safety Warning and Professional Installation

WARNING: Garage door springs (torsion and extension) and related hardware are under extreme tension. * Professional Installation Recommended: Dura-Lift strongly recommends that all springs, cables, and drums be installed by a trained garage door technician.

• User Assumption of Risk: Users attempting "Do-It-Yourself" (DIY) repairs assume all risk of property damage, personal injury, or death. Dura-Lift is not liable for injuries resulting from improper handling or installation.

3. Limitation of Liability

To the maximum extent permitted by applicable law, Dura-Lift Hardware (a division of Norstar International LLC) shall not be liable for:

• Consequential Damages: Any indirect, incidental, special, or punitive damages, including but not limited to loss of use, loss of time, or damage to personal property (e.g., vehicles, garage structures).
• Maximum Liability: In no event shall Dura-Lift’s total liability exceed the actual purchase price paid for the specific defective component.

4. Warranty Limitations 

• No Implied Warranties: Except for the Limited Warranty Policy, Dura-Lift makes no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
• Cycle Life Estimates: Cycle ratings are engineered estimates based on ideal laboratory conditions. Actual field performance may vary based on door weight, balance, track alignment, and environmental factors.
• Maintenance Requirements: Proper operation requires biannual lubrication of moving parts (rollers, springs, hinges) with a non-silicone-based garage door lubricant. Failure to maintain hardware may void the warranty.

5. Proper Use and Restrictions

The warranty is immediately voided if the Product is:

• Modified, altered, or repaired by unauthorized parties.
• Used in applications exceeding the rated weight or "High-Lift" parameters without express written approval from Dura-Lift.
• Exposed to corrosive environments (e.g., salt air, chemical runoff) unless the product is specifically rated for such use (e.g., Max-Life Powder Coated).

6. Governing Law and Dispute Resolution

• Jurisdiction: These terms shall be governed by and construed in accordance with the laws of the State where Norstar International LLC is headquartered.
• Arbitration: Any disputes arising from the purchase or use of Products shall be resolved through binding arbitration rather than in court, except for small claims court matters.

7. Severability

If any part of these Terms and Conditions is found to be unenforceable or invalid by a court of law, the remaining provisions shall remain in full force and effect.

 

Dura-Lift Elevate Limited Warranty

Warranty Coverage

Dura-Lift Hardware warrants to the original purchaser that Dura-Lift Elevate™ motorized lift systems and related components shall be free from defects in materials and workmanship for one (1) year from the date of purchase.

At its discretion, Dura-Lift Hardware will repair, replace, or refund the defective product. Any replacement parts are covered for the remainder of the original warranty period or ninety (90) days, whichever provides longer coverage for you.

The Dura-Lift "Confidence Window"

To ensure a premium experience, if a manufacturing defect is identified and a claim is authorized within the first 90 daysof purchase, Dura-Lift Hardware will cover standard ground shipping costs for replacement parts within the continental United States.

Eligible Use

This warranty is valid only for products used for their intended purpose under normal residential indoor conditions. Use of the product in commercial, industrial, or rental environments voids this warranty unless specifically authorized by Dura-Lift Hardware in writing.

Exclusions and Limitations

This warranty does not cover damage or failure resulting from:

• Improper Setup: Errors in installation, wiring, mounting, or use of an incorrect electrical supply.
• Negligence: Failure to follow provided installation or operating instructions.
• Physical Damage: Misuse, abuse, accidents, or unauthorized modifications.
• Environmental Exposure: Use outdoors or exposure to moisture, corrosive agents, or salt-air environments.
• Standard Wear: Normal wear and tear, cosmetic discoloration, or surface finish variations that do not affect mechanical function.

Note: Except as provided in the "Confidence Window," this warranty does not cover labor, removal/reinstallation costs, or shipping charges.

 

Technology & Compatibility

As technology evolves, Dura-Lift Hardware cannot guarantee that replacement parts will be compatible with discontinued products, legacy control systems, or third-party smart-home applications. Integration with non-Dura-Lift systems is not covered under this warranty.

How to File a Claim

All warranty claims require prior authorization. To begin:

1. Contact Dura-Lift Customer Support within the warranty period.
2. Provide your original proof of purchase.
3. Include a brief description (and photos/video if requested) of the issue. Unauthorized returns will not be accepted. The customer is responsible for the safe packaging of returned items.

Liability Statement

THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. Dura-Lift Hardware is not responsible for indirect, incidental, or consequential damages, including loss of use or property damage. Some states do not allow the exclusion of incidental damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.