Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Motorized Platform Lift Installation Guide

1. Product Specifications
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2. Installation Questions
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3. App Questions
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4. Safety
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1. Product Specifications

What platform sizes do the Motorized Storage Lift come in? 

The system is available in 

4'×4' 

4'×6' 

4'×8' 

What are the weight capacities for each platform size?

  • 4'x4' Platform with motors: 370 lbs
  • 4'x6' Platform with motors: 360 lbs
  • 4'x8' Platform with motors: 350 lbs

What materials are used for the platform and cables?

  • Platforms: Carbon Steel and white powder coating
  • Cables: Stainless Steel

How long are the cables, and how far can the platform lower?

  • Motors include 26.2 ft of cable.
  • Platform can lower to a maximum of 13 ft.

Does the platform system come pre-assembled, or is assembly required? 

The system requires assembly

Can I install this system myself?

Yes. This system is DIY friendly but does require assembly. If unsure always consult a professional installation service in your area.

What is the warranty on this product?

Dura-Lift Elevate™ Limited Warranty

Warranty Coverage

Dura-Lift Hardware warrants to the original purchaser that Dura-Lift Elevate™ motorized lift systems and related components shall be free from defects in materials and workmanship for one (1) year from the date of purchase.

At its discretion, Dura-Lift Hardware will repair, replace, or refund the defective product. Any replacement parts are covered for the remainder of the original warranty period or ninety (90) days, whichever provides longer coverage for you.

The Dura-Lift "Confidence Window"

To ensure a premium experience, if a manufacturing defect is identified and a claim is authorized within the first 90 daysof purchase, Dura-Lift Hardware will cover standard ground shipping costs for replacement parts within the continental United States.

 

Eligible Use

This warranty is valid only for products used for their intended purpose under normal residential indoor conditions. Use of the product in commercial, industrial, or rental environments voids this warranty unless specifically authorized by Dura-Lift Hardware in writing.

Exclusions and Limitations

This warranty does not cover damage or failure resulting from:

  • Improper Setup: Errors in installation, wiring, mounting, or use of an incorrect electrical supply.
  • Negligence: Failure to follow provided installation or operating instructions.
  • Physical Damage: Misuse, abuse, accidents, or unauthorized modifications.
  • Environmental Exposure: Use outdoors or exposure to moisture, corrosive agents, or salt-air environments.
  • Standard Wear: Normal wear and tear, cosmetic discoloration, or surface finish variations that do not affect mechanical function.

Note: Except as provided in the "Confidence Window," this warranty does not cover labor, removal/reinstallation costs, or shipping charges.

 

Technology & Compatibility

As technology evolves, Dura-Lift Hardware cannot guarantee that replacement parts will be compatible with discontinued products, legacy control systems, or third-party smart-home applications. Integration with non-Dura-Lift systems is not covered under this warranty.

How to File a Claim

All warranty claims require prior authorization. To begin:

  1. Contact Dura-Lift Customer Support within the warranty period.
  2. Provide your original proof of purchase.
  3. Include a brief description (and photos/video if requested) of the issue. Unauthorized returns will not be accepted. The customer is responsible for the safe packaging of returned items.

Liability Statement

THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. Dura-Lift Hardware is not responsible for indirect, incidental, or consequential damages, including loss of use or property damage. Some states do not allow the exclusion of incidental damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

2. Installation Questions

What tools are required for installation?

Ladder, Stud Finder, Tape Measure, Pencil, Safety Glasses.

Philips Screwdriver, 7/16" Combination Wrench, 1/4" Drill Bit, Power Drill, 1/2" Socket, Socket Ratchet Driver. (Optional Tools: 1/2" Nut Driver Bit, Power Impact Driver)

Is the system compatible with drywall and metal joists/studs?

No, the platform must be installed into wooden ceiling joists. 

How do I find my joist spacing? 

Most homes use 16 in. or 24 in. on-center joist spacing. Use a stud finder or magnet to locate your garage ceiling joists and mark the center of the joists. Measure the on-center spacing. Refer to the joist diagrams in instruction manual. The motor rails can be mounted across two joists or on the same joist in two surfaces. Make sure your marks clearly show the center(s) where the rails will be installed.

How do I locate my ceiling joists?

Use a stud finder and mark the center of the joist(s). The motor rails can be mounted across two joists or on the same joist using two screws. Make sure your marks clearly show the centerline(s) where the rails will be installed.

How do I mount the motor rails?

Align rails to the center of joist marks, mark the holes, using the 1/4"drill bit, drill pilot hole, align rail with the predrilled holes, insert washer onto lag bolt, using the 1/2" socket fasten lag bolt into ceiling joist. Make sure Lag Bolt is flush and tight to Ceiling . Do not overtighten.

How do I install the motors onto the rails? 

Slide each motor into the rail hook curves and lock with the cotter pin. 

3. App Questions

What devices are the Dura-Lift Elevate App Compatible With?

Our app is compatible with iOS and Android Devices

How do I set up and use the Dura-Lift Elevate app? 

1. Download and Register
Install the Dura-Lift Elevate app and create an account to get started. 

2. Add a Device 
Open the app and select "Add Devices" from the home page. 

3. Pair Your Motor 
A list of available devices will appear. Locate your motor by matching the last four digits of the device name to the four-letter code on your motor. Tap device screen to pair.  

If your motor isn’t listed, press the "Pair" button on the motor to make it discoverable. 

Once paired, the motor will run a brief safety test to establish its limits. This process takes a few seconds. 

4. Set Individual Motor Limits 
After the safety test, configure the motor’s operational limits within the app for safe and precise control. 

5. Pair Multiple Motors
To connect multiple motors, navigate to the "Groups" section in the app and select "Create Motor Group." Follow similar steps as above to pair additional motors. 

6. Control Your Motors 
Once limits are set, use the "Device Control" feature to operate your motors seamlessly. 

How do I make groups? 

To connect multiple motors, navigate to the "Groups" section in the app and select "Create Motor Group." Follow similar steps as above to pair additional motors.

How can I manage my motors already in the Dura-Lift Elevate App? 

Access Groups 
Open the app and navigate to the "Groups" section. 

Add New Motors 
To add a motor, tap "Add Devices" at the bottom of the screen and follow the pairing instructions. 

Remove Motors 
To remove a motor, locate it in the Group list and select "Remove" next to the motor’s name. 

Sync Motor Limits 
After adding or removing motors, reset the operational limits for all motors in the group to ensure they remain synchronized and function safely. 

Where do I find the button on my motor to pair with my app?

How can I adjust individual motors to be sure my platform is level?

4. Safety

How should my cables look before I raise my platform?

Can I walk under the platform while it is moving?

No. Never walk under the platform while it is lifting or lowering. 

How should my pulleys and carabiners be attached to the platform?

Can the lift be used to lift people or pets?

No. 

Can I overload the lift?

The platform weights were tested specifically for the evenly distributed weights identified.

 

· 4'x4' Platform with motors: 370 lbs

· 4'x6' Platform with motors: 360 lbs

· 4'x8' Platform with motors: 350 lb

Do I need to inspect the system?

Yes. We recommend you periodically inspect cables, pulleys, decking, bolts, and hardware.

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